Frequently Asked Questions:
Do you buy as well as loan?
Yes, and you can get a slightly higher amount by selling. If you do sell, you do NOT get the item back.
How does pawning work?
Pawn loans are for a period of four months with a 10-day grace period. You may redeem your item at any time during the four months. During the 10-day grace period, you have the option of re-pawning your loan for another four months by paying the interest and charges due at that time. All loan periods, interest and storage charges are in accordance with California law. We send a notice to you at the beginning of the 10-day grace period so please make sure we have your correct address. At the end of the 10-day grace period, if you have not redeemed or re-pawned your loan, we will foreclose on your item and place it in the showroom.
How much can I get for my item?
We loan a portion of the amount that we can expect to receive if we have to sell the item. The amount given to you is determined from years of experience and the quality of the item. We examine every item thoroughly before we give an educated estimation.
What do I need to take out a loan?
You will need a state issued picture ID card or driver’s license. We cannot take anything from you without one of the above forms of identification.
Will my items be safe?
Yes the will. We are licensed by the city of Perris, Hemet and the state of California and have undergone very extensive background checks in order to be in business. Our operation is constantly monitored by the city and law enforcement. Our store is highly secured with vaults, security systems, bullet-proof glass, camera systems and armed personnel.
I want to pawn more than one item. Will they all be on one ticket?
We can put multiple items on a ticket, but we are subject to the following limitations. They have to be “like” items. A ring and a tool will be on two tickets, but three rings can be listed together or separately, your choice.
Do I have a “grace” period on the loan?
Yes. We provide a 10 day grace period at the end of the loan period and mail a courtesy notice to the address on the ticket.
What if I cannot pay the loan off?
You may pay just the interest and roll over the loan for another four months. We do not accept partial payments, however, when you pay the interest, we re-write the loan for you. You may elect to pay off part of the loan at that time and we will re-write the loan for the new amount. Otherwise, your pawned item will be placed in the showroom.
Can I have a friend/family member/spouse pick up my loan?
Yes, as long as the ticket is signed by the original person who took out the loan.
Do you mail out reminder notices?
Yes, we will mail out a reminder at the end of the loan period to the address on the pawn ticket.
Can I get information about my loan over the phone?
Some information may be provided over the phone. We treat all transactions as confidential, so we are limited to what we can tell you over the phone. We cannot tell you what is in each ticket, determine which ring is in which loan or give you other similar information over phone.
I just realized that my loan expired a few weeks ago. Can I still get my items back?
Maybe. But it may have already been sold, listed on the internet for sale, sold for “scrap value” or otherwise not available. When material comes out of pawn, it is grouped together with other out of pawn items, sorted, cleaned, repaired, priced and placed in the showroom. If your item is placed in the showroom, you may buy it back.
I think I see something out for sale that was taken from me. What should I do?
The very first thing you need to do is file a police report. All items that we take in are checked out by the police and computerized to crosscheck with their reports. We hold all purchases for a month and loans are held for four months before we sell them.
Do you offer any guarantees on any items I buy from the showroom or Ebay?
Yes we do. On electronics, tools, and cameras, we offer a two-day guarantee. This does not cover abuse or a change of mind though. We will fix, repair or replace at our option.
Do you do layaway on items I’d like to purchase from your showroom?
Yes! WE need a deposit of 25% and usually set it up for 60 days for most items. Other time arrangements can be worked out. We do not charge a service fee for layaway.